Reference

Take a Break or Step Away from Your Account

If you need to step back from wagering, wildwagers gives you direct account tools to pause activity or close access entirely — no runaround, no waiting on hold.

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Ways to Reach Us During an Exclusion Request

Exclusion requests can be sensitive. Our support paths are straightforward — use whichever channel works for you right now, and we will action your request the same session.

Team online

Live Chat

Open the chat window inside your account dashboard. Type your exclusion request and an agent will confirm the lock on your account before the session ends.

Email Support

Send a written request to our support address found in the account help section. We respond with a confirmation message once your account status has been updated.

State Problem Gambling Hotlines

For support beyond your account, the National Council on Problem Gambling hotline at 1-800-522-4700 is available. We display this number in the account footer.

HOW WE HANDLE THIS

How wildwagers Manages Exclusion Requests

We treat exclusion requests as immediate account actions, not support tickets that sit in a queue. Here is what you can expect from our process from the moment you ask.

Same-Session Confirmation

When you submit an exclusion request through live chat or email, your account is flagged during that same contact. You receive a written confirmation before we close the session.

No Reversal During Lock Period

A requested exclusion period cannot be shortened by contacting support. This is intentional — the lock holds for the full duration you selected to protect your decision.

Balance Withdrawal Access

Any balance sitting in your account at the time of exclusion remains yours. Contact support to request a withdrawal and we will process it separately from the lock.

State Program Referrals

We can point you toward state-level exclusion registries where available under local law. Enrollment in a state program works independently of your wildwagers account status.

wildwagers What Our Account Exclusion Tools Actually Do

What Our Account Exclusion Tools Actually Do

Exclusion at wildwagers means blocking your access to the lobby — slots, live dealer tables, sportsbook lines, all of it. A temporary pause suspends your ability to place wagers or fund your account for a set period you choose. A full closure removes access indefinitely and flags your account so it cannot be reopened by a simple password reset. Both options cut

off pending promotional activity linked to your account. During any active exclusion window, withdrawals of existing balances can still be requested through our support team via live chat so your funds are never stranded.

Account Exclusion Terms You Should Know

These are the terms that come up most when someone is working through an exclusion request. Plain definitions, no jargon.

What is a cooling-off period?

A cooling-off period is a short voluntary pause on your account — typically days or weeks — during which you cannot place wagers or fund the account but the account itself remains intact.

What does voluntary exclusion mean?

Voluntary exclusion is a self-requested block that you initiate. It differs from a forced closure because you choose the duration or permanence, and no external authority requires it.

What is a state exclusion registry?

A state exclusion registry is a government-maintained list of individuals who have chosen to be banned from licensed gambling platforms in that state, enforceable under local law.

What is account reactivation policy?

Reactivation policy defines when and how a closed account can be reopened. Permanent exclusions typically cannot be reversed; time-limited pauses lift automatically at the period's end.

What does session lock mean?

A session lock immediately ends your current active session and prevents new logins for the duration of an exclusion. It activates as soon as the account flag is applied by support.

What is a third-party blocking tool?

A third-party blocking tool is software installed on your device — such as Gamban — that restricts access to gambling sites at the browser or network level, independent of your account settings.

Common Questions About Taking an Account Break

If you are considering pausing or closing your account, these are the questions we hear most often. We have kept the answers direct and practical.

Open live chat from your account dashboard and tell the agent you want to pause or close your account. They will confirm the type of exclusion, apply it immediately, and send you written confirmation.

Yes. Your existing balance is not forfeited. After the exclusion is applied, contact support through email or live chat to request a withdrawal and we will process it for you.

Pause lengths vary. When you speak with an agent, you can specify the duration that works for you. The lock stays in place for that full period and cannot be shortened by a follow-up request.

Yes. When your account is flagged for exclusion, outbound promotional messages are also suppressed. You should stop receiving offer emails within one business day of the lock being applied.

Not automatically. A wildwagers account exclusion applies only to this platform. If you want to be listed on a state-level registry, you need to enroll with that program separately — we can point you to it.

We flag excluded accounts during the new account verification step. If your details match an excluded profile, the new account will not be approved for the duration of the exclusion period.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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